Find information about all implemented security systems here.

If the recipient has not yet claimed the funds or they have not been credited to their wallet, you can cancel the transaction. Simply go to the Transactions section in your account, find the payment in question, and select the Cancel option. This will stop the transfer and return the funds to your balance.

If the funds have already been claimed by the recipient, unfortunately, the transaction cannot be reversed due to the immutable nature of blockchain technology.

Once your payment is processed, you can confirm its success by accessing the transaction details. Go to the Transactions section in your account, find the relevant payment, and click the Payment Confirmation button. This will generate a link to the blockchain explorer, where you can view all the details of the transaction.

You can also share this confirmation link with the recipient as proof of payment, ensuring both parties can verify the transaction's completion.

DMaple is free for personal use. The only cost you may incur is for currency conversion, if required during your transaction.

No, DMaple is committed to full transparency. There are no hidden fees when using our platform. The only costs are clearly outlined, such as currency conversion fees if applicable. All payments and transfers are free, ensuring you have a clear understanding of any charges before completing your transactions.

Yes, with DMaple, you have full control over the transaction fee. You can set the desired fee amount, and DMaple will automatically process the payment once the network conditions match your selected fee. Find information about it here.

DMaple uses a universal token USDUG specifically designed to simplify and optimize your payment process across all networks. Instead of purchasing different tokens for each blockchain or stablecoin, you only need this universal token.

This token is pegged to the US dollar at a 1:1 ratio, ensuring stability and predictability in its value. By using the universal token, you save significantly on additional transaction costs that would typically arise from acquiring network-specific tokens for fees. It’s a streamlined solution that eliminates complexity and reduces costs, allowing you to focus on what matters most.

Most transactions on DMaple are completed within seconds. However, if speed is not a priority, you have the option to reduce costs by waiting for optimal network conditions.

The processing time depends on the current network load and the fee amount you choose to allocate for the transaction. If you select the standard or prevailing network fee, your transaction will be processed immediately. Alternatively, if you set a lower fee, the system will queue the transaction and execute it once network conditions allow, ensuring cost efficiency without compromising reliability.

This flexibility allows you to balance speed and cost based on your individual needs. Find information about it here.

If your transfer is delayed, start by checking its status in the Transactions section of your DMaple account. The delay is usually caused by high network congestion or if the transaction fee you selected is below the current network rate.

To expedite the process, you can adjust the transaction fee by increasing it to match the prevailing network rate. This can be done directly in the Transactions section by selecting the pending transfer and modifying the fee. Once the fee aligns with the network's requirements, your transaction will be prioritized and processed more quickly.

The speed of a transaction depends on several factors working together. One key factor is the current load on the blockchain network, as high activity levels can cause delays in processing times. Another important element is the transaction fee you set, which directly influences how quickly the transaction is prioritized within the network.

Higher fees typically ensure faster processing, while lower fees may result in delays as the transaction waits for optimal network conditions. Additionally, the specific blockchain network chosen for the transaction plays a role, as different networks have varying processing speeds and confirmation times. If you’ve selected a custom fee lower than the prevailing network rate, DMaple’s system will queue the transaction and execute it when the network conditions are favorable, which may take additional time. 

Yes, with DMaple, you don’t need any prior knowledge of cryptocurrency to send money. Our platform is designed to be as intuitive and user-friendly as possible, offering a familiar experience similar to traditional banking systems. Instead of complex wallet addresses, you can use an email address to send or receive payments, eliminating the need to understand blockchain intricacies.

Using an email to send payments with DMaple is simple and secure. Here’s how it works.

Yes, you can use DMaple's universal token as a reliable and efficient payment solution. Its value is pegged to the US dollar at a 1:1 ratio, ensuring stability and predictability for every transaction. This is backed by the storage of USDT on our secure reserves, providing confidence in its liquidity and trustworthiness.

The universal token offers significant cost advantages, with network fees averaging less than one cent per transaction. This makes it not only a cost-effective solution but also an ideal choice for frequent and high-volume transactions.

If you experience any issues, you can easily reach our support team by creating a ticket or submitting a request directly through the Support section on our platform. Simply describe your issue, and provide any necessary details, and our team will respond promptly to assist you. We’re here to ensure your experience with DMaple is smooth and hassle-free.

Yes, we offer detailed instructions and guides for beginners. You can find them in the Help & Resources section of our platform. These resources are designed to help you get started quickly and confidently, even if you’re new to cryptocurrency.

DMaple supports the most popular stablecoins across widely used blockchain networks, ensuring flexibility and ease of use for transactions. Currently, we support the following:

- USDT (Tether): Available on networks such as Ethereum (ERC-20), Tron (TRC-20), and Binance Smart Chain (BEP-20).
- USDC (USD Coin): Supported on Ethereum (ERC-20) and other major networks like Polygon.
- DAI (Dai Stablecoin): Operates primarily on Ethereum (ERC-20).
- BUSD (Binance USD): Available on Binance Smart Chain (BEP-20).

Our platform continues to expand its compatibility to meet the needs of our growing user base.

Integrating DMaple with your business is a straightforward process. We provide a robust API that allows you to seamlessly incorporate our payment solutions into your existing systems. 

Our team offers dedicated support to assist you during the integration process, ensuring everything is set up to meet your business needs.If you need additional assistance, our support team is ready to guide you through the process.

Yes, absolutely! DMaple allows you to set up automatic payments with ease. You can schedule recurring transactions directly within your account by specifying the amount, frequency, and recipient details.

This feature is ideal for businesses or individuals managing regular payments, such as subscriptions, salaries, or recurring transfers. 

No, verification is not required if you are only using our non-custodial service. You can send and receive payments without undergoing a verification process, maintaining full control over your funds and privacy.

However, if you wish to purchase cryptocurrency through DMaple, this can be done via our trusted partners. In this case, you will need to complete a verification process as required by the partner, ensuring compliance with regulatory standards. You can select the partner and method that are most convenient for you.

To register with DMaple, all you need is a valid email address. No additional documents or personal information are required, making the process quick, simple, and secure.

Yes, DMaple allows you to download detailed transaction reports, similar to bank statements. Simply visit the Transactions section of your account, where you can access and export a complete history of your transactions in a convenient format.