Effective Date: 14 JAN 2025
At DMaple, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information to provide and enhance our services:
1.1 Personal Information
Contact Information: Name, email address, phone number, and mailing address.
Identification Information: Government-issued ID, date of birth, and proof of address (for KYC compliance).
Payment Information: Bank account details, cryptocurrency wallet addresses, and transaction history.
1.2 Non-Personal Information
Technical Data: IP address, browser type, operating system, and device information.
Usage Data: Pages visited, time spent on the site, and interactions with our services.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to improve your experience, analyze usage, and customize content.
2. How We Use Your Information
We use your information for the following purposes:
2.1 Providing Services
Facilitating transactions and payments.Creating and managing your account.
2.2 Compliance and Security
Verifying your identity for KYC and AML compliance.Monitoring and preventing fraudulent activities.
2.3 Communication
Sending updates, transaction confirmations, and promotional offers.Responding to your inquiries and support requests.
2.4 Analytics and Improvement
Analyzing user behavior to enhance our services.Conducting surveys and research to improve customer experience.
2.5 Anti-Phishing Protection
At DMaple, ensuring the security of your transactions is a top priority. To protect you from increasingly sophisticated phishing scams, we use advanced Anti-Phishing Protection.
How It Works: Our system actively scans for suspicious wallet addresses and patterns commonly associated with phishing scams.
No Risk of Error: Malicious addresses are flagged and excluded from your transaction history, preventing you from accidentally selecting them.
Proactive Protection: By detecting and blocking phishing attempts in real time, we ensure your funds are safe, and your experience is worry-free.This feature does not require any additional input from you and is built into our platform to provide a secure environment for all users.
2.6 Fee Transaction Protection
To enhance user experience and prevent costly mistakes, DMaple implements a Fee Transaction Protection system. This feature ensures that your transactions are processed efficiently and without unnecessary financial loss due to incorrectly set fees.
Real-Time Analysis: Our platform continuously monitors network conditions and evaluates the fees set for each transaction.
Error Detection: If an unusually high fee is detected, the system pauses the transaction to prevent unintentional overpayment.
Optimized Recommendations: Based on live network data, DMaple provides suggestions for optimal fee amounts, balancing transaction speed and cost-effectiveness.This proactive measure minimizes the risk of financial loss caused by user errors, such as misconfigured gas fees or network congestion. By incorporating advanced fee protection, DMaple offers peace of mind and a seamless transaction experience.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following scenarios:
3.1 With Service Providers
We work with trusted third-party service providers for:Payment processing.Identity verification.Data storage and analytics.
3.2 For Legal Compliance
We may disclose information to comply with applicable laws, regulations, or legal processes, such as subpoenas or court orders.
3.3 With Your Consent
We will share your information with third parties if you provide explicit consent.
3.4 Limited Information Sharing for Fiat Transactions
If you use DMaple solely as a cryptocurrency wallet, we do not store or process any personal information about you. However, if you plan to receive fiat money through our platform, our partnered financial institutions may require additional personal information to comply with their verification processes. Such as identity checks or anti-money laundering (AML) requirements.
Your Control: You will be informed of such requests and can choose whether to provide the required information to complete the transaction.
Partner Responsibility: The partner institution is responsible for securely handling and processing your personal data in accordance with their privacy policies.
4. Data Security
We take robust measures to protect your data, including:
Encryption: All sensitive information is encrypted in transit and at rest.
Access Controls: Only authorized personnel can access your data.
Regular Audits: We perform regular security audits to identify and address vulnerabilities.
4.4 Non-Custodial Wallet Responsibility
DMaple operates as a non-custodial solution, meaning we do not store or have access to your private keys, seed phrases, or password-protected wallet files. As a user, you are solely responsible for:
Storing Your Data: Ensure that your recovery file and password are stored securely in a location only you can access.
Remembering Your Password: DMaple cannot retrieve or reset your password if it is lost. Without it, your wallet and funds cannot be accessed or recovered.This approach enhances security by putting full control in your hands, but it also means you must take precautions to protect your data.
4.5 Advanced Non-Custodial Protection
At DMaple, we prioritize your security and autonomy by offering an advanced non-custodial wallet solution. This approach ensures that you retain complete control over your funds while minimizing risks associated with centralized storage.
Full Ownership: Non-custodial wallets give you exclusive control of your private keys, which act as your digital signature for authorizing transactions. Unlike custodial wallets, no third party has access to your keys or funds.
Enhanced Security: During wallet setup, we provide an encrypted recovery file containing your secret recovery phrases (seed phrase).This file is protected by a password known only to you, adding a crucial layer of security. Even if someone gains access to your recovery file, they cannot use it without the password.
Flexible Storage Options: You can store your encrypted recovery file securely on your computer, USB drive, or a cloud service, ensuring your data remains accessible yet protected.
Beyond Traditional Solutions: Unlike standard non-custodial approaches that rely solely on seed phrases, DMaple’s dual-layer protection—encryption and password security—reduces vulnerabilities and ensures your funds remain safe in all scenarios.
User Responsibility
As a non-custodial solution, DMaple does not store or manage your recovery files, private keys, or passwords. You are solely responsible for securely storing your recovery file and remembering your password. If lost, DMaple cannot restore access to your wallet or funds.This approach reflects our commitment to providing secure and autonomous solutions for cryptocurrency management, giving you peace of mind and complete control.
4. Responsibilities and Security in Multi-User Access
DMaple’s Multi-User Access feature enables businesses to manage cryptocurrency operations collaboratively while maintaining strict security and control. By granting access to team members, the primary account holder agrees to the following responsibilities:
4.1 User ResponsibilityGranting Access: The primary account holder (Administrator) is solely responsible for assigning roles and permissions to team members within the platform.
Monitoring Activity: It is the Administrator’s responsibility to regularly review activity logs and ensure that all actions performed by team members align with the organization's policies and objectives.
Revoking Access: The Administrator must promptly revoke access for team members who no longer require it or who leave the organization.
4.2 Role-Based Permissions
DMaple provides a secure framework for assigning permissions based on specific roles:Administrators oversee account management, assign roles, and monitor all transactions.Finance Managers handle payments, invoicing, and analytics.Team Members assist with transaction confirmations and payment processing without access to sensitive data.By assigning roles carefully, the Administrator ensures that team members only have access to the tools necessary for their responsibilities.
4.3 AccountabilityLogging and Transparency:
All actions performed within the Multi-User Access framework are logged in detail, providing full visibility into who performed what action and when.
Liability: The primary account holder assumes responsibility for all actions taken by team members with assigned access, including any unauthorized or unintended use of the platform.
4.4 Security Measures
DMaple employs robust security protocols to protect your business account:
Two-Factor Authentication: Required for all users to prevent unauthorized access.
Access Controls: Role-based permissions restrict access to sensitive data and critical functions.
Real-Time Notifications: Alerts for approvals, payments, and role changes keep Administrators informed of all key activities.
4.5 Best Practices
To ensure the secure and efficient use of Multi-User Access, Administrators are encouraged to:Regularly review team member permissions and activity logs.Train team members on the proper use of the platform.Implement internal policies to govern cryptocurrency operations.
4.6 Backup and User Responsibility
DMaple provides advanced backup solutions to enhance the security and accessibility of your cryptocurrency wallet. However, as a user, you are solely responsible for the proper handling and storage of your backup data.
How DMaple Supports Your SecurityEncrypted Wallet File: During wallet creation, DMaple generates a secure, encrypted file containing your seed phrases. This file is protected by a password that is known only to you.
Multi-Device Storage: You can download the encrypted file and store it on a personal device, such as your computer, a USB drive, or in a secure cloud service.
Alternative Backup Options: To minimize risks, DMaple allows you to email the encrypted file to alternative email addresses that you own, ensuring access in case of device loss or failure.
User Responsibility
As part of our non-custodial model, users are required to:
Safeguard the Backup File: The encrypted file must be stored in secure locations to prevent unauthorized access.
Remember Your Password: Your password is not stored by DMaple and cannot be recovered. If forgotten, the encrypted file becomes inaccessible, and DMaple cannot assist in recovering your wallet.
Regularly Verify Backups: Ensure that all copies of the encrypted file are intact, accessible, and protected.
Why This Matters
By decentralizing control over backup data, DMaple provides enhanced security and autonomy. However, this also means that you bear full responsibility for safeguarding your recovery data. Failure to securely store the encrypted file or remember the password may result in the permanent loss of your funds.This approach aligns with DMaple’s commitment to empowering users while maintaining the highest security standards.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your personal information, subject to legal and regulatory requirements.
Opt-Out: Opt-out of marketing communications or certain data processing activities.To exercise your rights, contact us at info@dmaple.com.
6. Data Retention
At DMaple, we are committed to managing your data responsibly and transparently. This section outlines how we retain, secure, and utilize your information to meet operational, legal, and security requirements.
6.1 General Retention Policy
We retain your personal information for as long as necessary to:Fulfill the purposes outlined in this Privacy Policy.Provide and improve our services.Comply with applicable laws and regulatory obligations.Resolve disputes and enforce agreements.Retention periods may vary depending on the type of data and the specific use case. For example, transaction records may be retained longer to meet regulatory requirements, while non-essential data may be anonymized or deleted sooner.
6.2 Storage and Encryption
To protect your personal information, DMaple employs industry-standard encryption and storage practices.
Secure Retention: Data is stored in encrypted formats to prevent unauthorized access.
Blockchain-Based Storage: For internal security and operational integrity, we may store certain encrypted data fragments across multiple blockchains. This ensures redundancy and minimizes the risk of data loss or compromise.
Access Control: Only authorized personnel have access to stored data, governed by strict access control protocols.
6.3 Data Retention for Security Purposes
For enhanced security, DMaple retains encrypted data related to account activity and operational processes within distributed systems, including blockchains. This retention supports:
Fraud Prevention: Identifying and mitigating suspicious activity.
Operational Continuity: Ensuring platform stability and recovery in the event of technical failures.
Compliance: Meeting legal and regulatory standards for secure data handling.All such data is stored in compliance with applicable privacy laws and encryption standards to protect user confidentiality.
6.4 User-Controlled Data
As part of our non-custodial services, users retain full control over wallet keys, encrypted files, and backup data. DMaple does not store these elements unless explicitly authorized by the user for specific purposes, such as enhanced security or recovery.
6.5 Deletion and Anonymization
Once the retention period expires or the data is no longer required for the purposes outlined above:
Deletion: Personal information is securely deleted from our systems.
Anonymization: Data that must be retained for statistical, research, or compliance purposes may be anonymized to remove any identifiable elements.
6.6 User Rights and Requests
You have the right to request the deletion or anonymization of your personal data, subject to certain limitations imposed by legal or regulatory obligations. To submit a request, please contact us at privacy@dmaple.com.
7. Cross-Border Data Transfers
Your information may be transferred to and processed in countries outside your own, including countries with different data protection laws. We take steps to ensure that your data remains protected regardless of location.
7. Specialized Services and Tokens
DMaple is committed to simplifying blockchain interactions and improving user experiences through innovative solutions like USDUG. By using our platform and associated utility tokens, both parties—DMaple and the user—agree to the following obligations and responsibilities:
7.1 What is USDUG?
USDUG is a utility token developed on the Ethereum platform, leveraging the ERC-20 standard for compatibility, scalability, and security. Designed to eliminate the need for native gas tokens (e.g., ETH, TRX), USDUG simplifies blockchain transactions by covering network fees seamlessly.
7.2 How USDUG Works
DMaple’s Commitment: DMaple maintains a reserve of native gas tokens required for transactions on supported blockchains.Our smart contracts automatically calculate and cover gas fees using USDUG, translating its value into the necessary native tokens for each transaction.
User Responsibilities: Users agree to hold sufficient USDUG to facilitate transactions.Users acknowledge that while DMaple handles gas fee payments, maintaining the security of their wallet and private keys remains their sole responsibility.
7.3 Simplified Transactions
By using USDUG, users benefit from:Unified gas fee management across multiple networks.A streamlined process that removes the complexity of managing network-specific gas tokens.
7.4 Limitations and Obligations
DMaple's Role: While DMaple provides the infrastructure and reserves to support USDUG operations, users are responsible for understanding the functionality and limitations of this token within their blockchain activities.
User Responsibility: Users agree not to misuse USDUG or the DMaple platform for activities that violate applicable laws, including but not limited to money laundering or fraudulent activities.
7.5 Transparency and Updates
DMaple may periodically update the functionality of USDUG or introduce additional features to enhance its utility. Users will be notified of significant changes via email or platform announcements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Significant updates will be communicated via email or a notice on our website.
10. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us: at info@dmaple.com
By using DMaple, you trust us with your information, and we are committed to protecting it.